Returns Information

We understand the possibilities of misfits, colour differences, damages, or defects. We want all our customers to make purchases with 100 percent satisfaction. So, if you feel that the purchase you made does not satisfy you, we can always arrange a return, followed by a refund for the same.

How do I return my product ?

You can return a pair of Gabicci shoes by logging in with your credentials and by visiting the My Account section. Click on Return Item and follow the steps mentioned to obtain the Return ID. Once the Return ID gets generated,

Please pack the following into a sealed bag:
1. The returned product
2. The price-tags
3. A piece of paper with the Order ID and Return ID written on it.

From the time the Return ID is generated, we shall keep you posted on the date the refund towards your returned product would be initiated.

If we are picking up the product, we will do so within 3 Business Days.
If you’re shipping the product to us, your refund should get initiated within 1 Business Day from the moment we receive the returned product at our Warehouse.

What if I don’t like the product as soon as it is delivered? Can I return the product to the courier person?

Please don’t do that! We have a very flexible policy where you can get a Return ID generated by giving us a call.

To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery

Do I have to return the whole order ?

Not at all! You do not need to return the whole order.

When is the refund for my return provided?

As soon as a Return ID is generated, we’ll pick up the product within 3 Business Days.
You will be notified of an estimated Refund date as soon as the Return ID is generated.

If I have paid shipping charges and return the order, will I be refunded the shipping charges?

If you have returned all the products in your order, you will be refunded the entire shipping charges. If you return the order partially, the shipping charges will be refunded on a pro-rated basis.

How much will I be refunded if I return a product and what is the mode of refund?

We promise to refund the entire amount paid for the product, including any taxes that were paid – no strings attached!

The mode of refund depends on the mode of payment for the order

Mode of payment Mode of refund
Credit card Refund to credit card account
Debit card Refund to debit card account
Net banking Refund to bank account
Existing store credit Refund as store-credit
Cash on delivery Refund as store-credit
Store credit + another mode Refund as store-credit
Paytm Refund to paytm account